1
Three ways to contact you
On every machine page and on your company page buyers find Send message, Call and WhatsApp. Calls and WhatsApp use the numbers of your profile.
Messages and calls from buyers
Buyers contact you directly, with no intermediaries and no commission. Here is what you receive and how to answer well.
Seller guide About 3 minutes
Updated November 2026
2
The message form
The form asks the buyer for first and last name, company, city, country, phone, email and who they are, together with the message.
3
What you receive
The message arrives at the email address of your account. The subject names the buyer and the machine, for example “MachineLinker | John Smith is interested in Heidelberg SM 74-4 (your reference A-1234)”. Reply to the email and your answer goes straight to the buyer.
4
Answer well
Reply quickly: buyers often contact several sellers. Confirm that the machine is available, answer the questions and propose a video call or a visit. If the machine is sold, tell the buyer and mark it as sold.
Tip: Fill in “Your reference” on your machines: your code appears in the subject of every message.
Questions
I do not receive messages.
Check the spam folder and the email address in My profile. If it is right and still nothing arrives, write to support@machinelinker.com.
Does the buyer receive a confirmation?
Yes: the buyer receives an email confirming that the message was sent to you.
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Buyers contact you directly, with no commission.
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